Enterprise-grade support-from the core
With years of Hadoop experiences and core Tajo expertise, Gruter's global support team delivers best-in-class technical support for our big data products and services.
GRUTER ENTERPRISE TAJO FORUM
Gruter provides free, community-based technical support for Gruter Enterprise Tajo users. For free support, we do not provide a guaranteed response time, however we do our best to respond to questions within 24 hours Monday through Friday.
Visit the Gruter Enterprise Tajo Forum to ask questions, share what you know, and engage with developers and users of Tajo.
GRUTER HELP DESK FOR PREMIUM SUPPORT SUBSCRIBERS
Gruter provides SLA-compliant enterprise support for our products and services, including Tajo-as-a-Service premium support, Hadoop Subscription Package and Cloumon Enterprise.
Tajo-as-a-Service Premium Support
Gruter's Tajo experts, including Apache Tajo committers and contributors, provide enterprise-grade support from the source. We deliver SLA-driven support with dedicated support engineers and Apache Tajo committers.
Tajo Subscription Service
Gruter's Tajo Subscription provides expert technical assistance and consulting services, including diagnosis, troubleshooting, emergency recovery and optimization. Along with Tajo support, Gruter's Hadoop field engineers help your stable operation of mission-critical Hadoop system.
Gruter delivers SLA-compliant support for Cloumon Enterprise users, including patches and updates, remote troubleshooting and on-site support.